Redleaf breakfast seminar


Managing a Crisis in the Digital Age

Redleaf breakfast seminar

Crisis Management is one of the greatest challenges that communications professionals face.  Successfully managing a company’s communications, engaging effectively with stakeholders and maintaining reputation is difficult at the best of times. For many companies, the past 10 years has been a minefield of reputational issues, from regulatory issues to technology outages and social media activism.

The rise of social media has made life far more difficult, with citizen journalism and unreliable sources creating confusion and chaos.  To further complicate things, cyber-crime can threaten the very channels that financial services companies use to interact with their clients. So how can communications professionals prepare, manage and successfully resolve crises in the digital age?  

During the seminar, we will cover:

  • the principles and main stages of crisis management
  • what constitutes a crisis; when to assemble the team
  • how social media has transformed managing a crisis
  • dealing with the unique challenges of cyber-crime
  • turning a crisis into a success story

About the speakers:

Charles Ansdell, Managing Director of Professional and Financial Services at Redleaf, is a reputation and issues management specialist, with particular expertise in managing financial brands through challenging scenarios, including digital and social management. Prior to joining Redleaf, Charles spent eight years at Santander Group where he was responsible for its global corporate websites and mobile banking. At Santander he was involved in creating Santander’s first global social media model.


Dafydd Rees, Partner at Newgate Communications, specialises in strategic communications, crisis and issues management and leadership development. Dafydd has thirty years of frontline news management experience at the BBC, Sky and Bloomberg. He has also delivered a strategic digital vision for a variety of UK and global organisations. He is a former Head of Business News at Sky and was Head of Bloomberg TV for Europe, the Middle East and Africa.     

Event details:

Wednesday 10 October 2018

8.00 - 8.30am registration and networking over a light breakfast

8.30 - 9.30am seminar: Managing a Crisis in the Digital Age


Redleaf Communications

Sky Light City Tower

50 Basinghall Street




Please RSVP to this email or confirm with Vanessa Chance on 020 3757 6874.